Jack and John are walking from religious service. Jack wonders whether it would be all right to smoke while praying.
John replies, “Why don’t you ask the Priest?”
So Jack goes up to the Priest and asks, “Priest, may I smoke while I pray?”
The Priest says, “No, my son, you may not. That’s utter disrespect to our religion.”
Jack goes back to his friend and tells him what the good Priest told him.
John says, “I’m not surprised. You asked the wrong question. Let me try.”
And so John goes up to the Priest and asks, “Priest, may I pray while I smoke?”
To which the Priest eagerly replies, “By all means, my son. By all means.”
“Effective communication is the bridge between confusion and clarity” – Nat Turner
It is more than just exchanging information. It’s about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
Vagueness and ambiguity occur when a message is not fully delivered, the sender leaves out valuable information or the receiver fails to ask clarifying questions. Ambiguity and vagueness enhance the difficulty of a task, and they diminish the ability to make decisions and solve problems. Not being able to solve the problems of customers can have a costly impact on a business.
In today’s evolving global business climate, proper communication between companies, clients, and consumers is paramount. Failure to communicate in even the smallest of ways can lead to huge delays in project deadlines, tense business relationships, and lost profits. Being able to adequately understand, avoid and remedy miscommunications in a business setting could save a business from all these headaches.
Communication is one of the essential social skills required for any individual to survive in the world. Effectively communicating ensures that you not only convey your message to someone but also let them know about your feelings and emotions. Whether it is amongst family members, friends, or office colleagues, effective communication helps individuals get through the tasks of life with ease.
Tavakoli, a leader at Dale Carnegie Employee Training, who writes that the “Foundation for genuine employee engagement begins with extensive and effective communication… and the resulting behaviors show up in increased productivity, heightened innovation, and improved job satisfaction”.
The main skills required to effectively communicate include; listening, body language, effective speech and expression, and confidence. When these skills are not appropriately used in communication, there’s always going to be a big drop between the sender and receiver.
If you are constantly misunderstood, you need to check your communication.
To better communicate, learn the basics of nonverbal communication because the majority of what you say is communicated not through words, but physical cues.
Secondly, Get Your Point Across. When we’re trying to get a point across to someone else we often think long and hard about what we want to say. That is the wrong way to go about it. Instead of focusing on what you want to say to get your point across, you should focus on what you want the other person to hear.
Also, Listen! Being a good listener is half the equation to being a good communicator.
People who can listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are doing yourself and the other person a disservice in the communication department.
Being able to communicate effectively is perhaps the most important of all life skills.
The art of communication is a language of leadership.